Reference

Terms That Cover Your Account on matik88

These terms set out how your matik88 account works — what we expect from you, what you can expect from us, and how wallet transactions via DANA, OVO, or GoPay are handled. Access depends on local law and is available where eligible in Indonesia.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia access onlySubject to local law
matik88 Terms That Cover Your Account on matik88
TERMS CONTACT PATH

How to Reach Us About These Terms

If you have a question about how these terms apply to your account — a transaction dispute, a verification request, or a question about access in your region — our support team handles this directly. Reach out through any of the channels below and reference your account ID for faster handling.

Live Chat Available directly inside your account dashboard for real-time queries about terms, wallet transactions, and account status.
Email Support Send detailed questions or document requests to our support address; we aim to respond within one business day.
Help Centre The Help Centre covers common questions about account rules, wallet linking, and what triggers a verification request.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data and transaction history are held securely and are not shared outside the platform except where required by applicable law. We use standard encryption across all account sessions, including wallet confirmation steps via DANA, OVO, or GoPay. If you need to update your account details or request access to the data we hold, contact support with your registered account ID.

Data Retention

We hold account and transaction data for the period required under applicable law. You may request a summary of what we hold at any time via support.

Cookie Use

Cookies keep your session active and help us detect unusual login activity. You can manage cookie preferences through your browser settings without affecting core account access.

Account Security

Each login session is protected by your password and, where enabled, a one-time PIN sent to your registered number. Report unusual access immediately via live chat.

Requesting Changes

To correct account information or close your account, submit a request through support with identity confirmation. Changes are applied after verification is complete.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — from wallet disputes to access eligibility.

Yes. All wallet transactions — DANA, OVO, GoPay — are covered under these terms. Each deposit and withdrawal is subject to the same account rules regardless of which wallet you use.

We may revise these terms at any time. Continued use of your account after an update means you accept the new version. Significant changes will be communicated through your registered contact channel.

No. Wallet accounts used for deposits must be registered in your own name. Using another person's DANA, OVO, or GoPay account is a breach of these terms and may result in account suspension.

Contact support with your account ID and request a data summary. We respond within the timeframe required under applicable law and will confirm what records we hold.

Verification may be requested if your withdrawal amount exceeds a threshold, if account details were recently changed, or if transaction patterns fall outside normal activity for your account.

Access depends on local law and continues as long as your account remains in good standing under these terms. We may suspend access if terms are breached or if eligibility conditions change in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.