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How matik88 Handles Your Personal Information

When you open an account with us and connect your DANA, OVO, or GoPay wallet, you share certain personal details. This page explains exactly what we collect, why we collect it, how we store it, and what rights you have over that information.

Account Data ProtectionWallet Privacy: DANA, OVO, GoPayYour Rights IncludedIndonesia-Focused Policy
matik88 How matik88 Handles Your Personal Information
HOW WE PROTECT IT

Data Handling and Account Security Practices

Encrypted Data Storage

Account credentials and personal details are stored with encryption at rest. Connections between your device and our servers use SSL so your login and wallet session stay private in transit.

Cookie and Session Use

We use session cookies to keep you logged in across pages and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the banner that appears on your first visit.

Data Retention Schedule

Transaction records linked to your DANA, OVO, or GoPay deposits and withdrawals are retained for as long as your account is active and for a defined period after closure, in line with applicable local requirements.

Requesting Changes or Deletion

Where permitted by local law in Indonesia and eligible regions, you can request access to, correction of, or deletion of personal data we hold. Contact support via live chat or email to start the process.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Support Open the chat widget in the lobby at any time to ask about your account data, request a correction, or flag a concern about how your information is being used.
Email Privacy Request Send a written data request to our support email. Include your registered account name and the specific data you are asking about. We respond to all requests in order.
Account Settings Panel Log in and go to your account settings to update your registered email, phone number, or linked wallet details directly without needing to contact support.

Privacy Policy Questions Answered

Here are the questions we hear most often about how we handle account data, cookies, and your rights as someone who uses matik88. If something is not covered here, reach us through live chat or email.

We store your registration details — name, email, phone — plus transaction references from your DANA, OVO, or GoPay activity and session logs used to secure your account from unauthorised access.

We do not sell your data. We share only what is strictly necessary with payment processors like those handling DANA and OVO transfers, and only to complete your transaction or verify your account.

Send a data access request via our support email or live chat, including your registered account name. Where local law in Indonesia permits, we will provide a summary of the records we hold.

Yes, where applicable local law allows it. Contact support to submit a deletion request. Some data tied to completed transactions may need to be retained for a defined period under applicable requirements.

Session cookies keep you logged into the lobby across pages. Analytics cookies help us understand how features are used so we can improve them. You can manage cookie preferences on your first visit via the consent banner.

Log into your account and open the account settings panel. You can update your email, phone, and linked wallet details there directly. For security changes like password updates, follow the on-screen verification steps.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.